Legal
Privacy
& terms.
How ELUMEX handles the information you share with us, and the basis on which our inspection services are provided.
Last updated · October 2026
Privacy
What we collect, and why.
- Who we are
- ELUMEX Property Observer L.L.C (Licence No. 1651254 · RERA No. 64616), Addiyar Building, Ground Floor, Sheikh Zayed Rd, Al Wasl, Dubai, United Arab Emirates. Contact: info@elumex.ae.
- What we collect
- When you contact us by form, WhatsApp, phone or email we receive the details you choose to share: your name, contact details, the property and what you need. We do not ask for payment or identity documents through this website.
- Why we use it
- To answer your enquiry, agree a scope and fee, carry out and report on the agreed inspection, and keep a record of our work for you. We do not sell or share your details for marketing.
- Cookies and analytics
- This site uses only the technical storage needed for it to work. Its fonts are served by Google Fonts, and WhatsApp links open Meta’s service under its own privacy terms. If we add analytics later, this notice will say so first.
- Your choices
- Ask us at any time what we hold about you, to correct it, or to delete it where we are not required to keep it. Write to info@elumex.ae.
Terms
How our services are provided.
- Scope
- Every inspection is carried out within a scope agreed in writing before the visit. Inspection depends on safe access, utilities and the property’s readiness. Concealed systems, destructive investigation and specialist testing require separate agreement.
- Fees and payment
- Pricing depends on the property’s type, size and inspection requirements. Your quotation explains the inspection scope, report deliverables and whether follow-up visits or additional services are included. Available payment methods and the payment due date are provided with your quotation or invoice, and explained before you confirm your booking.
- Cancellation and rescheduling
- Cancellations require at least 24 hours’ notice before the scheduled inspection. Please contact us as early as possible to reschedule; alternative appointments are subject to availability.
- Reports
- Reports record observed condition at the time of the visit. They are not a valuation, a title check, legal advice or a guarantee of future performance, and they do not by themselves determine liability or a deposit outcome.
- Representation
- Where representation is agreed, its extent is set out in writing for that property. Final decisions remain with you.
- Website content
- Visuals on this site are illustrative. Industry information is general and not legal advice.
- Governing law
- These terms are governed by the laws of the United Arab Emirates.